Apple’s “butterfly” keyboard, introduced in MacBooks in 2015, received a lot of criticism from users who said the keys were sticky and typed characters would miss or repeat. Plaintiffs in a class action suitApple claimed that Apple knew about these issues and “fraudulently hid” them from customers for years.
As a result, they alleged, the laptops were intentionally equipped with keyboards that could result in “characters repeating unexpectedly; letters or characters not appearing; and/or keys feeling ‘sticky’ or not responding in a consistent manner,” according to the settlement’s website. electronic.
In July, Apple approvedto resolve the case. A California court granted the initial approval on November 28, and the settlement website began accepting claims this month.
Below, learn more about the MacBook settlement, including who qualifies for the money, how much you can get from Apple and how to file a claim.
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What are you accusing Apple of in the class action lawsuit?
Apple introduced the “Butterfly” keyboard design in the 2015 12-inch MacBook. The keys were attached to a wing-like hinge, unlike traditional keyboards, which use two pieces of plastic that, when pressed, cross over and close like a pair of scissors.
At the time, the tech giant said its butterfly design was 40% thinner, meaning its laptops could be, too. But customers have complained of sticky keys and neglected or duplicate characters.
Finally, in 2019, Apple phased out the butterfly design and introduced a redesigned Magic Keyboard that once again relied on a scissor-switch mechanism.
Apple’s marketing director Phil Schiller told CNET that year that the butterfly design “had a few things that it did really well”. “It felt more firm and stable under your finger—some people really liked it, but others weren’t really happy about it.”
Schiller also acknowledged that there are “quality issues that we need to work on.”
But the class action lawsuit claims it knew about the design flaw for years and didn’t tell customers. It launched a repair program in 2018, but only replaced the old butterfly keyboards with new ones.
Apple did not respond to a request for comment, but in filings it denied any wrongdoing.
Who is eligible to receive payments from Apple?
If you bought a MacBook between 2015 and 2019 and had to replace the keyboard or individual keys, you’re eligible for compensation.
If you are not sure if your form is covered, you can check here.
How much money can I get from settling a MacBook keyboard?
How much an individual payout depends on how many repairs you had to make on your MacBook.
Consumers who had to swap multiple keyboards within four years of purchase are considered members of the Group 1 settlement class action. They are eligible to pay an estimate of between $300 and $395 and should receive an email this month.
You can still qualify for Group 1 as long as you need two or more uppercase replacements before November 28, 2024. (The uppercase letters contain the keyboard and other components.)
If you believe you are part of Group 1 but did not receive a notice, you can contact a claims administrator at 855-579-1311. (You can also fill out a change of address form, if necessary.)
If you have to replace the keyboard at once, you are considered part of the Group 2 Settlement Package and can receive up to $125. However, you will need to submit a claim form.
And if you only had to replace individual keycaps, you’re eligible for up to $50 back. (You will also have to submit a claim form.)
How do I file a claim in the Apple Butterfly-Keyboard Settlement?
You can file a claim on the Settlement website or mail a completed form to:
Regarding: MacBook Keyboard Litigation Settlement
c/o Legal Department JND
Seattle, WA 98111
For all class members, if Apple does not have a repair or purchase history, you will have to provide proof of purchase or repair.
The deadline for filing a lawsuit is 11:59 p.m. PST on March 6, 2023. If you want to dispute the settlement—or disqualify yourself and reserve the right to separate litigation—the deadline for court notification is February 10, 2023.
When will I get my money?
A final hearing is scheduled for March 16, 2023. Any payments after that will be removed, but the process could be delayed by appeals.
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