Several residents, including residents of Round Rock, Cedar Park, and Leander, stated that they had been without heat since at least 5 am.
AUSTIN, TX – Residents across central Texas reported that they had no gas service as early as Friday morning.
After temperatures across the region dropped below freezing overnight, several Central Texas residents reported to KVUE that their ATMOS Energy power supply has stopped service and there is currently no heat in their homes.
One viewer texted KVUE regarding the situation: “Looks like gas pressure is low. Stove gas won’t stay on, house won’t heat up.” “My house is now 60 years old and falling apart. There is no heating gas.”
The Dallas-based natural gas company shut down its customer service line for the weekend in an announcement made on Twitter.
Several residents, including residents of Round Rock, Cedar Park, and Leander, stated that they had been without heat since at least 5 am. A severe freeze and wind warning is expected to last through midday Saturday, with temperatures that will not rise above freezing for more than 12 hours.
“ATMOS Energy not found. No connection, it is shutting down,” another KVUE text message displayed. “One person crossed the emergency line and was told the demand was too high and would resolve itself when it warmed up.”
KVUE has reached out to ATMOS Energy for comment on what is being done to supply them with gas. As of 10:30 am, there was no response.
ATMOS Energy announced on Twitter at 11:22 a.m. that for those in need of service, the company is seeing a high volume of calls due to the cold temperatures. For those without gas, it is advised to stay on the line and wait for an agent.
The City of Leander tweeted at 11:25 a.m. that officials are working with ATMOS Energy to ensure that residents have power and heat again.
For those with low gas pressure, the company has provided advice on its website on how to conserve gas during periods of very cold temperatures. These include:
- Not using your natural gas stove
- Lower the thermostat to 68 degrees
- Lower the water heater temperature to 120 degrees
- Unplug electronics and turn off any lights that are not being used
- Minimize showering and avoid showering
- Refrain from using large appliances such as the washer, dryer, oven, and dishwasher until gas levels return
- Minimize opening the oven door while using it
- Don’t use a pool heater if you have a pool. Run the pool pump during the coldest part of the day to prevent the water from freezing
This is a developing story. Check back for updates.
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